Frequently Asked Questions

Starting 4 December 2023, we have a new GreenUP Rewards programme, where you will be rewarded with vouchers according to your Leaf Tiers.

The 4 Leaf Tiers for our GreenUP Rewards programme remain the same.

Each Leaf Tier will reward you with several vouchers within a validity period.

The higher your Leaf Tier is, the more vouchers you can claim and use.

Participate in GreenUP Challenges daily, earn leaves and be rewarded.

Level up your GreenUP tier and unlock more rewards.

Rewards earned for the current month will be automatically awarded to you by the first week of the following month.

Check your rewards on the GreenUP > Rewards tab.

If you are an existing GreenUP user, you would be familiar with our GreenUP Challenges. The more challenges you complete, the more you earn leaves, giving you a Leaf Tier status.

You will see several vouchers to claim and use with every Leaf Tier status.

The more leaves you earn, the more it will help you to level up the next Leaf Tier, unlocking more vouchers to claim and use.

An example (a guide)
Leaf Tier vs # of vouchers/ deals available

1. Seed - Up to 3
2. Seedling - Up to 8
3. Sprout - Up to 15
4. Plant - Up to 20

Upon accessing the GreenUP tab within the SP app, you'll need to either link your existing Advocado account in a one-time set-up or create an Advocado account if you're a new user. Then, you claim the vouchers made available to your Leaf Tier. Each claimed voucher has a usage validity period stated in the terms and conditions.

Inform the merchant’s staff that you would like to use the voucher before paying the merchant. The merchant’s staff may prompt you to enter your mobile number and redemption PIN for your Advocado account for them to retrieve.

Yes, each claimed voucher will indicate the usage expiry date stated in the terms and conditions.

Please refer to each voucher for the details. Each voucher indicates the locations where it can be used. It may only be available for use at some locations. Please check for the location before making your way down to use.

Yes, you can find the Terms and Conditions set by the participating merchants on the voucher page.

If you refer to the bottom section of the GreenUP Rewards, you’ll see < LEVEL UP FOR MORE REWARDS >. This section shows the retailers and their vouchers available for claim and use if you level up your Leaf Tier status to the next. So, do continue to do the GreenUP Challenges daily and gain more Leaves to level up.

If your Leaf Tier status remains the same as last month, you will see the same vouchers available. You may claim them and use them during the validity period.

However, you cannot combine and use the same vouchers in a single transaction.

If you have levelled up your Leaf Tier, congrats! Since you've unlocked the next level, you will see the same vouchers available and new ones, too. Just claim and use them within the usage validity period stated in the terms and conditions.

Unfortunately, all our GreenUP Rewards vouchers are set with a usage validity period; please refer to the respective voucher terms and conditions. You can get the same vouchers if you have maintained your Leaf Tier status. If you have levelled up your Leaf Tier, you get the same vouchers available and more. Just claim and use them within the validity period as stated in the terms and conditions.

Advocado is a Singapore-local company with expertise in delivering innovative loyalty platform solutions. We work with them to provide rewards for our GreenUP users.

You will need to either link your existing Advocado account in a one-time set-up or create an Advocado account if you’re a new user. By doing so, you will be consenting to the Terms and Conditions presented herein:

SP Digital engages Advocado Pte. Ltd. (“Advocado”) to curate and provide rewards, vouchers, and offers from third-party merchants (the “Rewards”), as part of the GreenUP Rewards feature. The Rewards are directly sourced, managed, and issued by Advocado, on the e-platforms provided, operated, and maintained by Advocado. SP Group and its subsidiaries shall not at any time be responsible or held liable for any defect or malfunction in any product or the deficiency in any Rewards provided and/or any loss, injury, damage or harm suffered or incurred by or in connection with the use of the Rewards, or any product/service relating to the Rewards, by any person.

To access and use the Rewards, you must register for an account with Advocado, via the SP App. By proceeding, you agree that your personal data (including your name and date of birth), contact information and other transactional information (collectively, “Personal Data”) will be shared with Advocado and may be collected, used or disclosed by SP Digital, its affiliates or partners in accordance with the Personal Data Protection Act 2012 and SP Group’s data protection policy, as may be updated and/or amended from time to time (available at SP Group’s website https://www.spgroup.com.sg/personal-data-protection-policy), for the purposes of:- (i) the management and operation of the GreenUP Rewards programme and provision of the related services, (ii) to enable SP and/or Advocado to send you information on the GreenUP Rewards programme via text and/or email; (iii) to conduct surveys or obtaining feedback; (iv) to inform you of SP Digital’s related entities’ and business affiliates’ services and offers (unless you duly inform SP Digital otherwise); and (v) to comply with all applicable laws and regulations, and business requirements.